Billing & Records

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Emergency medical services are billed to the person who received the care regardless of who called 911. Our fees are consistent with the surrounding county's pre-hospital providers. These fees are routinely evaluated and updated as needed. View our current fee schedule.

For any questions, call Digitech at (833) 855-4090 or our billing section at (941) 744-3981. 

AMBULANCE PAYMENT OPTIONS

                     Manatee County EMS
                     PO Box 589
                     Bradenton, FL 34206-0589

Please contact Digitech for payment arrangements or register for an account and schedule payment arrangements online CLICK HERE.

AMBULANCE FEE ASSISTANCE PROGRAM

Who is eligible? Assistance is based on a sliding fee scale for Manatee County residents with incomes less than 200% of the Federal Poverty Level.

For questions and an appointment, please call (941) 749-3030.

AMBULANCE RECORDS

A $5.00 pre-payment is required for each record requested (no cash or debit/credit card). If desiring to pick up these records in person, please call (941) 744-3981 for further assistance.

PATIENT SATISFACTION SURVEY

Please take a moment to fill out our Patient Satisfaction Survey online by clicking here 

Frequently Asked Questions

Can I choose the hospital I'm transported to?

Generally, EMS will transport you to the closest appropriate emergency room able to handle your medical condition.

Patients may be transported to a slightly more distant hospital, but this is on a case-by-case basis as warranted by an individual's medical condition and the hospital's availability to receive patients.

Does EMS honor advanced directives?

By Florida State Statute, EMS can only honor a DO NOT RESUSCITATE ORDER (DNRO). If a valid DNRO order is presented to the ambulance crew, resuscitative efforts can be stopped immediately.

Advanced Directives cannot be accepted by our ambulance crew. If advanced directives are presented, the ambulance crew must initiate care and call the closest hospital to obtain an order from a physician to terminate efforts.

If you or a loved one is experiencing a terminal or end-stage condition and do not wish to have resuscitative measures taken, consult with your physician to obtain a DNRO.

Why do I have to pay an ambulance bill when I pay taxes?

EMS receives a small portion of property taxes collected each year. The County charges user fees to citizens and visitors to help make up the difference.

Is an ambulance transport covered by insurance?

For most cases, yes. However, it depends on the type of coverage your insurance plan has at the time of transport and whether the transport is considered medically necessary by your insurance plan. 

What is considered medically necessary?

Under the medicare program, medically necessary ambulance transport is where the patient's condition is acute and transport by other means will endanger the patient's life, limb or organs whether the transport by other means is available or not. 

If medicare denied your claim because the transport did not fit their medically necessary definition, you have the right to appeal Medicare's decision. You can simply gather all the pertinent information, such as the ambulance transport record, emergency room notes, etc. and mail them to Medicare's contractor. For assistance in obtaining your ambulance transport record, please download from above, completing it accordingly, provide the appropriate documentation, and mail it to the address on the form.